Refund Policy

We offer a 30-day money-back guarantee.

Returns
You have 30 days from the date of delivery to request a return. Items must be unused and in original condition.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will send a replacement or issue a full refund.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return after use.

Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

To start a return, email orders@shopvelnari.com